Refund policy

1. Our 60-Day "Wow or Walk" Guarantee

Put your collection inside. Arrange it. Show it off. If it doesn't stop people in their tracks within 60 days of delivery, we'll give you a full refund, no questions asked. All digital bonuses are yours to keep either way.

    2. How to Start Your Return

    If you’ve decided the case isn't quite right for your collection, just reach out to us at hello@brixtercase.com. We’re here to help!

    • The Process: Once your return is authorized, we’ll send you a return shipping label and instructions.
    • No Shipping Costs: We pay the return shipping. You took a chance on us, and the least we can do is make it easy to walk away if it's not right.
    • Important Note: Please don't send items back without reaching out first. Returns sent without prior authorization will not be accepted.


    3. Promotional & Price Protection Terms

    To maintain the integrity of our limited-time offers and prevent "Return & Rebuy" tactics, we enforce the following:

    • No Retroactive Adjustments: We do not offer price matching. If you purchase an item and it later goes on sale, we will not refund the price difference.
    • Anti-Exploitation Rule: Items returned from a previous order are not eligible for promotional pricing if repurchased during an active sale. We monitor order history and reserve the right to cancel orders or deny refunds if a customer returns an item specifically to rebuy it at a lower promotional price.
    • Account Credit Deductions: If your order qualified for our $10 Account Credit Program, and you return the items that earned that credit, the $10 value will be deducted from your refund.
    • Third-Party Gift Cards: If your order included a promotional bonus (e.g., a LEGO® gift card), and the return causes your order to fall below the promotion's qualifying threshold, the full retail value of that gift card will be deducted from your refund.


    4. Damages, Defects, and Shipping Issues

    Please inspect your order immediately upon arrival.

    • Damaged/Defective Items: If the product is broken or incorrect, contact hello@brixtercase.com immediately. In these cases, Brixter will provide a prepaid return label at no cost to you and issue a full refund or replacement.
    • Lost or Stolen Packages: If tracking shows "Delivered" but the package is missing, you must notify us within 10 days. After 10 days, the carrier considers the delivery successful, and we cannot process claims or refunds. For high-value claims, we may require a carrier claim number or police report.


    5. Non-Returnable Items

    We cannot accept returns for:

    • Items damaged due to misuse, modification, or accidents.
    • Items with missing components (unless originally shipped incomplete).
    • Promotional gift cards or "final sale" items.
    • Orders refused or rejected by the customer at the time of delivery.


    6. Refund Processing Timeline

    • Inspection: Once your return arrives at our New Jersey warehouse, it will be inspected within 3–5 business days.
    • Approval: If approved, your refund (minus shipping fees and promotional adjustments) will be issued to your original payment method.
    • Wait Time: Most refunds appear in your account within 10 business days, though this depends on your bank’s processing speeds. If 15 business days have passed since approval, please contact us at hello@brixtercase.com.


    7. European Union 14-Day Cooling Off Period

    For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, regardless of our 60-day policy. The item must still meet the "Like-New" condition requirements mentioned in Section 1.